Ways to Respond to Snarky Comments: Do’s and Don’ts

by Guest Author

This is a guest post by Nadia Jones. If you just started blogging, whether it’s for business or pleasure, chances are you haven’t encountered a negative comment from a reader yet. But you will soon enough—and don’t get all bent out of shape when it does. It happens to the best of us. There will come a day when a reader doesn’t quite agree with what you have to say and will rip your article to shreds. Whether it’s because you posted about a controversial topic, had a few misspellings or unknowingly offended a reader, one day a reader is going to get the urge to give you a piece of his or her mind. But the way that you react to a snarky or negative comment is crucial—you need to be able to handle the situation in a proper manner so that you don’t lose readers. That said, below are a few do’s and don’ts to take into consideration when dealing with negative comments.1. Don’t Attack Your Readers—while it may feel instinctive to get all defensive and tell your readers off (after all it is your writing they’re criticizing), do not respond to negative comments with more negativity. You’ll end up starting a war with your readers—and this is the fastest way for your readers to lose their respect for you and unsubscribe from your blog. Instead, start off by thanking the commentator for taking time to read your post and then in a respectable manner state why you agree or disagree with the reader’s comments. Whatever you do however you don’t want to sound like a Mr. or Miss-Know-It-All which leads us to tip number 2—

2. Do Try to Sound Modest—refrain from telling your readers that they’re crazy and that they don’t know what they’re talking about because truth be told, it may in fact be you who doesn’t know what he or she is talking about. And if readers are able to scrounge up enough evidence to disprove your point or contradict your “facts,” you can lose your credibility and of course even your most loyal readers may unsubscribe. If it turns out that you did goof-up somewhere, simply suck it up and thank the reader for pointing out the mistake and make a correction. But do respond to the comment, which leads us to tip number 3—

3. Do Respond Promptly—some negative comments may catch you off guard and leave you dumbfounded. But even if you struggle coming up with the right way to respond, it’s important that no matter what you respond and do so in a timely manner. Not only will responding prove how active/involved you are, but it will also show that you aren’t afraid of some harsh criticism. This will make your readers respect you and possibly scare off heckling commentators— the reason why people like to act all tough on cyberspace is because they don’t think that anyone is paying attention.

4. Don’t Delete the Comment(s)—lastly, while it may feel easier just to delete the comment and sweep everything underneath the rug and act as if the comments never existed, chances are a few readers will see the negative comments before you get the chance to do so. Thus, the act of deleting will show that you censor your readers’ opinions and your readers will not like this. So it’s better to just respond. Note that there are exceptions however. If one reader just constantly makes nasty comments for the sake of being malicious or starting trouble or makes a comment full of profanity/racism, then take the initiative and hit the delete button. Your readers will most likely be thankful that you did.

Article By: Nadia Jones

She blogs at accredited online colleges about education, college, student, teacher, money saving, movie related topics.

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